Customer Service Manager (maternity cover)

Customer Service Manager (maternity cover)
Our client is a worldwide Company leader in the Cosmetic Industry with a FMCG focus. For its EMEA headquarter based in Milan, the engaged us to find a Customer Service Manager (maternity cover).

The potential candidate, directly reporting to the General Manager, will process order from receipt to shipments to final customer. He/She will proactively identify customer needs and transform problem into positive customer experience leveraging internal functions.

The ideal candidate will supervise and direct the maintenance of the sales forecast and the product demand forecast systems; he/she will interface with customers directly to accept orders, resolve complaints and provide timely and accurate information on the status of product delivery managing the full cycle order from receipt and entry to order follow-up.

He/she will work in a complex international structure considering that the HQ, all financial activities, plant production and warehouse are located in USA/Europe/Asia.
Must have characteristics:
Must have 2-3 years of experience in FMCG/Mass Market multinational Companies: Strong ability to analyse service challenges, ability to utilize resources and put effective solutions in place; Knowledge of export sales documents and processes; Proficiency in English; BA or MA Degree.

The salary is commensurate with experience.

After reading the obligatory information regarding privacy laws on, we invite you to send your CV in Word, specifying the reference number of the position in question (Rif. 917363) together with the agreement for access to your personal information, according to the law ex D.LGS. 196/03.Aut. Min. N. 13/I/0007145/03.04 del 1 Aprile 2008.


Tipologia di contratto:
Prodotti farmaceutici
Sede di lavoro
Sales And Marketing
Candidati ora

Consulente di riferimento

Il Consulente Nicola Schirru, è il nostro esperto che gestisce questa opportunità di lavoro, con sede a Milano

Corso Italia, 13, Milano, Italy

Telefono: 02888931